Quick answer
Good restaurant booking etiquette comes down to four things: give accurate numbers and requirements when you book, arrive on time, phone if you are running late, and cancel as early as possible if your plans change. Restaurants plan staff and food around bookings, so no-shows cost them tables they could have filled.
Many restaurants now ask for card details or a deposit for large groups or busy dates, so read the booking terms before you confirm.
Step-by-step guidance
- Book through the restaurant's own phone number, website or booking system and note the name the booking is under.
- Give the exact number of guests and mention dietary needs, allergies, high chairs, wheelchair access or a celebration at the time of booking.
- Read and keep the booking terms, including any cancellation policy and how long a table is held.
- Phone the restaurant if you will be more than a few minutes late or if your numbers change.
- Cancel as soon as you know you cannot make it, even on the day.
What to check
- The cancellation policy and how much notice is needed
- Whether there is a time limit on the table
- Whether a set menu or service charge applies to large groups
- Whether your special requests have been noted
Common mistakes to avoid
- Making several bookings and not cancelling the ones you do not use
- Arriving with more people than you booked for
- Not calling when you are running late
- Leaving allergy information until the food arrives
Related nearby services
NearMe lists 9,371 restaurants across South Africa, with the most in Gauteng (3,021), Western Cape (2,108) and KwaZulu-Natal (1,279). 89% include a phone number, so you can check before you go.
This guide gives general information only. Rules, fees and requirements can change, so confirm details with the provider or the relevant authority. NearMe is an independent directory, not the provider.
Frequently asked questions
How late can you be for a restaurant booking?
Policies differ, and some restaurants release a table after a short grace period. Phone ahead if you are delayed so they can hold it if possible.
Is it rude to cancel a restaurant booking?
No. Cancelling early is good etiquette; not showing up without notice is what causes problems.
Is tipping expected in South African restaurants?
Yes, tipping waiting staff is customary in South Africa. Check the bill first, as large groups may already have a service charge added.