Quick answer
A hardware store mainly sells tools, fittings, paint and smaller quantities of materials to homeowners and DIYers, while a builders merchant mainly supplies bulk building materials such as cement, sand, stone, bricks, roofing and timber to builders and contractors, often with delivery to site.
The line is blurry in practice. Many hardware stores stock some bulk materials and many builders merchants have a retail counter, so the better question is how much you need and whether you need it delivered.
Step-by-step guidance
- List what you need and how much, separating small items such as screws, fittings and paint from bulk materials such as cement, bricks and sand.
- For a few items or a small repair, start with a nearby hardware store.
- For a building project or bulk quantities, contact a builders merchant and ask whether they deliver to your area.
- Ask for a written quote for larger orders so you can compare what is included, such as delivery and offloading.
- Check that the products meet the specification your builder or plans require before you buy.
What to check
- Whether delivery is available and how offloading is handled
- Minimum order quantities for bulk materials
- Whether you can open an account or collect in stages
- Returns policy on unused materials
Common mistakes to avoid
- Buying bulk materials in small bags when a bulk order would suit the job better
- Ordering without measuring or checking quantities with your builder
- Not checking there is space and access for a delivery truck
- Leaving cement exposed to damp while it waits to be used
Related nearby services
NearMe lists 2,845 hardware stores across South Africa, with the most in Gauteng (855), KwaZulu-Natal (536) and Western Cape (425). 94% include a phone number, so you can check before you go.
This guide gives general information only. Rules, fees and requirements can change, so confirm details with the provider or the relevant authority. NearMe is an independent directory, not the provider.
Frequently asked questions
Can a homeowner buy from a builders merchant?
Usually yes. Most builders merchants sell to the public as well as to trade customers, though some services may be aimed at account holders.
Do hardware stores sell cement and bricks?
Many do, often in smaller quantities. For large orders a builders merchant is usually better set up to supply and deliver.
Which is cheaper?
It depends on the item, the quantity and delivery. Ask each supplier for a written quote for the same order.