Quick answer
If a pipe bursts, turn off the water at the main stopcock straight away, switch off the geyser's electricity at the distribution board, and move valuables and electrical items away from the water. Then call a plumber.
Take photos of the damage for your insurer before cleaning up.
Step-by-step guidance
- Close the main water stopcock, usually near the water meter at the property boundary.
- Switch off the geyser at the distribution board to protect the element.
- If water is near sockets or appliances, switch off the power at the main switch if it is safe to do so.
- Open cold taps to drain water left in the pipes.
- Photograph the damage, then call a plumber and your insurer.
What to check
- Where your main stopcock is, before an emergency
- Whether your insurance covers burst pipes and resulting damage
- That the plumber is registered with the PIRB
Common mistakes to avoid
- Leaving the water on while waiting for help
- Touching electrical items standing in water
- Throwing away damaged items before your insurer has seen them
Related nearby services
NearMe lists 162 plumbers across South Africa, with the most in Gauteng (58), Western Cape (43) and KwaZulu-Natal (18). 98% include a phone number, so you can check before you go.
This guide gives general information only. Rules, fees and requirements can change, so confirm details with the provider or the relevant authority. NearMe is an independent directory, not the provider.
Frequently asked questions
Where is my main water stopcock?
Usually near the water meter at the front boundary of the property. Find it before you need it.
Should I switch off the geyser?
Yes. Switch it off at the distribution board to protect the element if water is lost.
Does insurance cover burst pipes?
Many household policies do. Check your policy and report the claim quickly.